Are you a tech savvy individual who possess the knowledge and acumen to revamp service delivery experience in a digital age? If so, we want you to be part of our team at the Singapore Police Force (SPF). The Singapore Police Force (SPF) plays a critical role in keeping Singapore safe and secure with our mission to prevent, deter and detect crime. The Service Delivery Department is the staff authority for service delivery matters for SPF. Our primary role is to ensure the delivery of high service standards by SPF officers in every interaction with the public so that SPF can discharge its mission effectively and professionally. As a Service Quality Staff officer in the department, you will serve as the principal staff officer overseeing SPF digital services and the platform that houses digital services, working closely with system owners to implement and enhance digital services; putting in place policies, procedures and standards to raise the quality and transform the future landscape of Police digital services. You will also lead, plan and implement digital service projects to enhance the existing suite of digital services. In addition, you will oversee the department’s budget planning, monitoring and execution, and working closely with project officers and other stakeholders to secure approval of requirements and budget, monitoring cashflow and expenses and submitting regular reports on budget requirements and expenditure.

• Drive the revamp of service design of all digital services with system owners to make them more citizen centric, more accessible and easier to navigate • Support the revamp of SPF corporate website to re-organise digital services and make the informational requirements clear to all applicants • Drive the implementation of new digital services and the enhancement of existing digital services across the SPF • Ensure the accurate and timely budget projection/expenditure to ensure efficient and effective use of budget • Ensure the timely submission and approval of budget requirements or procurement plan to support timely project implementation

• Background from any discipline, preferably technology-related • Proficient in MS Office applications, especially MS Word and MS Excel • Good written, verbal, and interpersonal communication skills • Good team player and at the same time, able to work well independently • Demonstrate a strong sense of integrity • Good time management and able to meet tight deadlines • Organised and detail-oriented • Committed and resilient under pressure • Background in UI/UX design and experience in digital services projects will be advantageous APPLICATION To be part of our team, please submit an online application via www.careers.gov.sg. Short-listed candidates will be notified within two weeks after the closing date of applications.

MHA - Singapore Police Force (SPF)