The MHA NS Payment section is responsible for the accurate and timely payment of NS allowances to both NSFs and NSmen. The job holder will assist to initiate, assess and perform the payroll process to facilitate the payment of Make-Up Pay (MUP) to the NSmen and the monthly allowance to the NSFs. The job holder will also assist in the drafting, review and implementation of financial policies/processes and systems relating to both NSFs and NSmen payments.

• Processing of the payroll for NSFs & MUP for NSmen. • Work with the system vendors for the execution of the payroll process. • Process MUP claims in a meticulous and accurate manner, conforming to prevailing NS policies. • Liaise with Home Team Departments, employers, NSmen on NS pay queries and concerns. • Supporting the Comms and Engagement team in interfacing with these NSmen and addressing their queries relating to overpayments. • Identify areas of improvement or workflows/processes that can be further streamlined/harmonized. • Formulate, review, and update SOPs for the administering of NS pay matters. • Any other ad-hoc duties assigned.

• Good interpersonal and communication skills • Strong problem-solving and analytical skills • Meticulous and detailed oriented • Proficient in MS Office tools such as PowerPoint, Excel is required • Prior experience in customer service and debt recovery process will be an added advantage

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.