You will part of our Car Parks, Administration & Policies team.

• Manage day-to-day operations of use of parking lots and reserved lot applications, including handling of customers’ requests, queries and appeals • Assist in investigating, handling and replying to appeals and complaints • Conduct data and trend analysis to review and formulate policies, guidelines, and Standard Operating Procedures (SOPs) for various work processes • Conduct business process reviews to identify areas for improvements/streamlining and see through implementation plans • Liaise with vendors and internal stakeholders to plan and conduct user testing, manage system defects, raise Variation Orders/Change Requests and handle necessary follow-up actions for system improvements • Perform procurement activities when needed including seeking expenditure approval, writing user requirements, and managing contracts • Assist in budgets and other ad hoc projects as assigned

• A degree in any discipline • Prior working experience in application processing, customer support and/or system testing • Passion for solving business problems and to enhance service delivery • Good writing, analytical, presentation and communication skills • Strong systems thinking, analytical skill and good interpersonal, communication and writing skills • Good digital skills. Knowledge of reporting tools such as Power BI and/or RPA will be an added advantage • Ability to work independently as well as in a team • Meticulous, proactive and able to perform under pressure

The Urban Redevelopment Authority (URA) is Singapore's national land use planning authority. URA prepares long term strategic plans, as well as detailed local area plans, for physical development, and then co-ordinates and guides efforts to bring these plans to reality. Prudent land use planning has enabled Singapore to enjoy strong economic growth and social cohesion, and ensures that sufficient land is safeguarded to support continued economic progress and future development.