Join us at NParks to be part of the Service Quality branch where you will work in a team that is involved in developing and implementing service quality initiatives to improve service experience and customer satisfaction.
Manager / Service Quality (Contract)
National Parks Board
Fixed TermsClosed
What the role is
What you will be working on
You will work closely with internal and external stakeholders on projects relating to the management of feedback cases, call centre matters, customer service system development & enhancements as well as inter-agency service improvement initiatives. Specifically you will have opportunities to implement processes/systems to improve feedback management through data analytics/trend analyses.
What we are looking for
Customer service-oriented and analytical individual who enjoys solving problems for the benefit of an excellent public service.
IT-savvy with excellent interpersonal and communication (spoken & written) skills
You are welcome to apply if you have an interest in quality service management in the public sector. On the job training will be provided.
Successful candidate will be employed on a 11-month contract with staff benefits.
Only shortlisted candidates will be notified.
About National Parks Board
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.