To oversee a team of officers in handling the daily operations of the Issuance and Renewal team

• Strategically lead and manage the Issue & Renewal team, ensuring the effective and efficient daily operations, including the administration of security bonds and medical examination requirements for foreign employees. • Lead the team in implementation of policies and ops requirements, including the development of Concept of Operations (ConOps) and communication/change management plans • Spearhead system development projects, liaising with IT vendors and key stakeholders to guarantee that project goals are achieved and align with the division's strategic objectives. • Proactively lead the team in the development of operational plans to effectively manage increased volumes of enquiries and appeals, particularly in anticipation of policy changes that could affect the issuance and renewal of work passes for foreign employees. • Innovate and implement strategies to enhance the team's workflow through the integration of automation and artificial intelligence technologies, aiming to increase efficiency and reduce manual processes. • Foster and maintain robust partnerships with various internal departments and external agencies to continuously review and improve the processes related to the issuance and renewal of work passes, ensuring a seamless experience for all stakeholders

• At least 3 years in a supervisory capacity • Strong track record in operation management and process improvement • Ability to work under pressure and handle crisis situation • Strong analytical, critical thinking and problem-solving skills • Good communicator with strong inter-personal and leadership skills who can forge effective partnerships with both internal and external stakeholders • Good team player with a customer-focused mindset • Be able to work independently and adapt to complex changes

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.