Key Skills and Competencies:

1. Strategic Product Leadership  

• Drive product vision through data-informed roadmaps, balancing quick wins with long-term objectives

• Track and achieve product success through OKRs and meaningful metrics

• Apply global digital trends and career platform best practices to shape product direction

• Transform complex business needs into achievable product milestones

• Demonstrated ability in feature prioritisation and roadmap planning using data-driven decision making

• Strong understanding of product metrics, success indicators, and OKR tracking methodologies

2. Agile Delivery Excellence

• Deep understanding of Agile methodologies and ceremonies, guiding teams through backlog management and sprint planning effectively

• Experience in facilitating and working directly with cross functional and development teams

• Foster collaboration across multi-disciplinary teams

3. User Centred Design Impact

• Experience in collaborating with UX designers to create intuitive experiences

• Apply behavioural science and nudge principles to enhance user engagements

• Synthesise user research into product decisions into practical feature improvements

• Design and implement effective user-engagement strategies

4. Data-driven Decision Making and Product Analytics

• Leverage analytics tools (e.g. GA4) to measure and optimise product performance

• Design, create and monitor key product metrics and conversion funnels

• Experience in A/B testing and experimentation to validate product decisions

• Demonstrated ability to use data to support product prioritisation and resource allocation decisions

5. Stakeholder Management and Communication

• Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partners

• Resolve complex user escalations through Level 2 support resolution

• Strong capability in investigating and resolving sensitive complaints

• Skilled in developing standard operating procedures for issues handling and escalation management

• Demonstrated ability to use customer feedback and complaints to drive product improvements

• Manage crisis communications and time-sensitive escalations with care

• Ability to ensure product alignment with government policy requirements with optimal user experience

Responsibilities:

Individuals who excel in the following areas would be preferred:

• Translating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launches

• Leading agile teams through product development cycles, prioritising features and managing backlogs effectively

• Analysing user behaviour data and feedback to make evidence-based product decisions that drive engagement

• Collaborating with stakeholders across government agencies to align product direction with policy requirements

• Breaking down large-scale transformation initiatives into achievable sprint goals and deliverables

Your experience should include:

• Developing product roadmaps that balance user needs, technical constraints, and business objectives

• Creating and refining user stories with clear acceptance criteria

• Conducting user research and usability testing to validate product decisions

• Managing relationships with multiple stakeholders, including development teams, business units, and government partners

• Working with agile methodologies and tools in a digital product environment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.