Assistant Manager - Manager (Digital Communications & Customer Experience)

Energy Market Authority

Fixed Terms

Closing on 30 Jul 2025

What the role is

Energy powers our economy, lights up our city and connects us all.

Are you someone who thrives on creating content that informs and inspires? We are looking for a digital communications professional with a keen eye for detail and strong content instincts to manage and grow our digital presence and connect with audiences on key energy and sustainability topics. In this role, you will manage EMA’s digital platforms, craft compelling content, and leverage data and digital tools to drive targeted and impactful communications. Your work will help bring our initiatives to life and deepen public understanding and engagement in an increasingly digital world.

What you will be working on

Responsibilities will include:

Support the development and implementation of our corporate website strategy and plans to deliver intuitive, user-centric digital experiences.
Develop engaging digital content (e.g. videos, visuals, long-form articles) across EMA’s online platforms, including website and social media channels, to inform and connect with audiences.
Manage and update EMA’s website, ensuring content is regularly updated, user-friendly, and optimised for search engines.
Create and develop communication collaterals (e.g. publications, videos, electronic direct mailers) materials to raise public awareness of the agency’s initiatives and to engage our target audiences.
Monitor and analyse digital trends, audience insights, and best practices to refine EMA’s online presence, ensuring that it remains relevant and effective.

Requirements:

At least 3 years of experience in digital communications, website management, social media management, content creation, or related fields.
Creative and strategic thinker, with a passion for digital content and storytelling.
Be familiar with web analytical tools (e.g. Google Analytics), and ability to use insights to improve user experience and content performance.

What we are looking for

As above

About Energy Market Authority

The Energy Market Authority (EMA) is statutory board under the Singapore Ministry of Trade and Industry (MTI). Through our work, we seek to build a clean energy future that is resilient, sustainable and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. At EMA, we are dedicated to fostering a culture of innovation, collaboration, continuous learning and employee well-being. Joining us means embarking on a meaningful career where you will be part of a transformative journey towards a clean energy future, experiencing a unique adventure of discovery and growth. We empower our people to drive innovation at every level Our open culture encourages teams to embrace diverse perspectives, enabling you to push beyond the status quo We are committed to energising your growth through ample opportunities for skill development. helping you become an expert in your field and a valuable asset to the energy industry. You also stand to enjoy a comprehensive suite of benefits which are designed to meet your needs and prioritise your holistic well-being. Visit: www.ema.gov.sg for more information.