National Council of Social Service

Manager/Senior Manager, Work Transformation

Fixed TermsClosed

What the role is

We are seeking an experienced Innovation Practitioner to drive business users' transformation initiatives through Design Thinking and Service Journey projects. As a Senior Manager, you will lead internal transformation initiatives by engaging cross-functional teams to redesign processes, improve operational efficiency, and develop solutions for organisational impact. Your role will be instrumental in identifying innovation opportunities and fostering a culture of continuous work transformation across the organisation.

The ideal candidate brings extensive hands-on experience in facilitating Service Journeys, with a proven track record of guiding cross-functional teams through the innovation process. Your expertise in innovation methodologies, combined with strong facilitation skills, will be essential in helping teams uncover insights, ideate solutions, and implement improvements that align with NCSS's strategic objectives"

What you will be working on

• Lead and facilitate service journeys to understand end-to-end processes and identify improvement opportunities with business users
•Deep dive with internal and external stakeholders to understand their challenges, gather insights, and identify unmet needs, focusing on public sector improvements
•Drive the research process with internal and external stakeholders to understand their challenges, uncover insights, and identify unmet needs, with a focus on delivering impactful public sector improvements
•Develop and test innovative solutions to enhance stakeholder experience and streamline business processes
•Lead, mentor, and inspire team members, fostering a culture of innovation, continuous improvement, and collaboration.

What we are looking for

Personal competencies:

Serving with Heart, Commitment and Purpose

Improving and Innovating Continuously

Change Management

Project Management

Business Partnering

Experience:

• Proven experience in applying Design Thinking and other innovation principles to drive user-centric solutions in the public sector.
• Expertise in Service Journeys, process mapping, and facilitating high-impact workshops.
• Strong background in project and stakeholder management, with a track record of leading successful transformation projects.

Only shortlisted candidates will be notified

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service