As the Product Director, you will be responsible for a major MSF case management system (CaseCentral) that will support sector-wide service delivery, operations planning and monitoring. The system is a critical backbone of MSF’s funded programmes, enabling MSF to achieve our vision of holistic family support, streamlined and digitalised service delivery, and data-informed support.

You will define the product vision and its roadmap, prioritising product features based on their business value and alignment to the organisation and sector strategic outcomes. As the key decision-maker for product strategy, features, and release roadmaps, you will be leading the product team, managing change among internal and external stakeholders, and ensuring that the Product outcomes are met.

Key Responsibilities:

A) CaseCentral Product Management and Development

• Product Vision and Roadmap: Define and articulate the product vision and develop the product roadmap in alignment with MSF and sector outcomes and priorities. Ensure the product’s direction supports long-term goals of MSF and sector. Actively engage MSF senior management to shape product vision and roadmap.
   
• Strategic Decision-Making: Act as the key decision-maker for product strategy, features, and releases. Make informed decisions based on research, stakeholder feedback, and business needs. Balance conflicting needs among different domains.
   
• Backlog Prioritization: Prioritize product backlogs based on business value, stakeholder inputs, and strategic importance. Ensure that the most critical and valuable features are prioritized and delivered in a timely manner.
   
• Project Planning and Execution: Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, timelines, and resource allocation strategies.
   
• Stakeholder Management: Foster strong relationships with key stakeholders, solicit feedback, address concerns, and garner their support towards the product and its roadmap.

• Collaboration with Teams: Work with people from engineering, policy, and operations to bring your product to success. This is to ensure the timely delivery of high-value features. Facilitate effective communication and collaboration to ensure alignment among the various domains.
   
• Risk Management: Identify and mitigate risks that could impact the product. Develop and implement risk mitigation strategies and anticipate and address risks to minimise potential project disruptions.
   
• Performance Monitoring: Monitor and evaluate product performance, such as progress milestones, budget adherence, and quality of deliverables. Implement corrective actions as required to ensure product goals are achieved and kept to.
   
• Reporting and Communication: Provide regular updates and reports to senior management and stakeholders on product direction, roadmap, performance metrics, and critical issues. Communicate project outcomes and achievements to relevant parties.
   
• Continuous Improvement: Identify and implement best practices for product management and continuously identify improvements to enhance product’s value proposition and effectiveness.

B) Legacy Product Management

• Alignment with New Product: Plan for proper transition of the legacy product in alignment with development plans for the new product. Identify and make legacy product decisions to best support the transition to the new product.
   
• Enhancements Management: Identify and prioritise enhancements to the product, based on key assessment factors such as urgency, complexity and impact, taking into account decommissioning plans.

• Experience: Minimum of 10 years of experience in project management or product ownership, with at least 5 years in a leadership role. Proven track record of product management, successful product implementations of similar scale would be considered favorably.
   
• Professional Certification: Professional certification in product management would be advantageous.

Skills:

• Expertise in product management and developing product lifecycle and roadmaps. Technical knowledge, including discerning realistic technical requirements and setting the right outcome metrics.
• Strong leadership and decision-making skills, with a focus on strategic planning and execution.
• Strong ability to identify and rate business value based on stakeholder inputs for purpose of prioritisation.
• Established collaboration skills and experience with IT development teams to deliver high-value features under resource constraints.
• Excellent communication and interpersonal skills, with the ability to effectively engage and lead diverse stakeholders through change.
• Proficiency in project management methodologies, software and tools.
• User experience (UX) capabilities, including defining clear problem statements and devise user-centric solutions based on ground truth (often through user interviews)

Culture

• Strong work ethic in taking ownership and accountability to solve the problem
• Willingness to try new approaches, fail and improve, and try again
• Biased towards action and not afraid to challenge the status quo
• A desire to learn and continuously improve
• Skill in balancing and prioritising competing demands across various domains

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.