Manager/Senior Manager (Digital Ecosystem & Partnership Team)

Inland Revenue Authority of Singapore

Fixed TermsClosed

What the role is

• The Digital Ecosystem Partnerships team oversees IRAS’ digital collaboration and partnership efforts with our ecosystem partners, ranging from software providers, solution providers, other government agencies, intermediaries and taxpayers.
• In particular, the team works with these stakeholders on initiatives and campaigns to increase adoption of IRAS’ API services that seek to streamline tax filing and ease tax obligations for taxpayers.

What you will be working on

Drive Marketing and Engagement Campaigns

Spearhead marketing, publicity, and engagement campaigns for IRAS' digital products, with a focus on IRAS’ hallmark campaign (#SFFS - Seamless Filing From Software), nationwide initiatives such as One-Stop Payroll (OSP) and InvoiceNow for GST-registered businesses.
Drive targeted engagement efforts to increase awareness and adoption of #SFFS through industry engagements, product showcases, and marketing roadshows.
Manage stakeholder expectations and relationships through effective communication, networking and strategic alignment.

Drive Digital Initiatives and Partnerships with Digital Ecosystems

Work together with Product Owners to develop and maintain IRAS’ digital products with steady streams of software providers, intermediaries with regular comms, fairs.
Maintain a balance between demand-side and supply-side, and relevant list key service providers forming the digital ecosystem with IRAS.
Establish key and close working relationships with prominent software providers.
Manage onboarding activities and provide first level troubleshooting support for software providers integrating with IRAS' digital products.
Gain insights into IRAS' data processing and utilization for tax administrations.

What we are looking for

Background in Marketing, Communications with exposure and experience in Tech demographic.

Product Go-To-Market: ability to to work with Product Owners on the product vision, plan and execute go-to-market and adoption strategies to deliver value proposition to stakeholders, and driving the implementation roadmap.
Product Strategy: systematic approach to deal with transition or transformation of an organisational goal, process or new technology adoption. Strategies to facilitate change and help the ecosystem adapt to the change.
Marketing & Communications: experience in technology-focused marketing campaigns, excellent communication and outreach skills with the ability to engage diverse stakeholders.
Fundamental IT Knowledge:
- Basic understanding on coding, API, structured data files (such as JSON, XML), cloud, database, connectivity and interactions.
- Understanding of digital ecosystems and Agile software development practices.
Digital Transformation: Strong interest in public sector innovation and digital transformation

About Inland Revenue Authority of Singapore

Our Mission: • Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes • Advise the Government and represent Singapore internationally on matters relating to taxation