[What the role is]
SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)
SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)
[LTA-QSC2] SENIOR/EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MTH TEMP CONTRACT)
Land Transport Authority
Fixed TermsClosed
What the role is
What you will be working on
You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.
What we are looking for
• Diploma in any discipline.
• Highly-motivated and pro-active with the ability to work independently and
thrive in a dynamic environment.
• Customer service-oriented with good time management.
• Good interpersonal and communication skills. Have a good command of
spoken and written English.
• Highly-motivated and pro-active with the ability to work independently and
thrive in a dynamic environment.
• Customer service-oriented with good time management.
• Good interpersonal and communication skills. Have a good command of
spoken and written English.
[What you will be working on]
[What we are looking for]
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.