As a Manager/ Senior Manager, Customer Management Systems in the Student Placement and Services Division, you will spearhead innovative technology solutions to enable seamless service integration across MOE’s public touchpoints. You will lead the strategic design and implementation of change management initiatives to drive effective use of MOE's Customer Management Systems (CMS), encompassing the enterprise-wide Customer Relationship Management (CRM) platform, knowledge management, contact centre solution, digital tools and data analytics.

• Review and execute a comprehensive IT strategy through detailed analysis of business requirements, stakeholder needs, and industry best practices to continuously identify opportunities for system improvement and drive technological innovation to optimise service delivery and operational efficiency across the branch • Lead CMS enhancements and system integration projects across multiple service channels, including cost-benefit evaluation, project management, to enable seamless omnichannel service delivery • Analyse system utilisation to identify trends and systemic issues, coordinate technical system maintenance, bug fixes, and related activity with vendors, while ensuring compliance with data security standards and governance frameworks • Design and deliver effective change management strategies, including stakeholder communications, briefings, and comprehensive training programmes for MOE HQ and school users to maximise system adoption and ensure consistency in CMS usage • Oversee the development and maintenance of user documentation and training materials, while providing responsive technical support for CMS-related queries

• At least 5 years of relevant experience, including 3+ years in IT project management • Professional certification in project management (e.g. CITPM, PMP) would be an advantage • Good working knowledge in CMS platforms, such as CRM systems, contact centre solutions, data analytics, and knowledge management systems • Strong understanding of data security and compliance requirements • Experience in analysis, implementation and evaluation of IT systems and their specifications • Strategic thinker with ability to align technology solutions with business objectives In general, applicants can expect to hear from us within 3 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 5 weeks of the close of the window. As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination. Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment. If you are facing issues submitting your application through the Careers@Gov portal, please contact us at Careers.gov.technicalhelp@psd.gov.sg for assistance.

The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation. The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.