The Social Service Systems Office (S3O) under the Operations Planning Division aims to better support vulnerable families and individuals with complex needs and ensures that they can access assistance in a timely and integrated manner. S3O oversees the development of case coordination approaches to address complex needs and works with partners to overcome system-level barriers.
Brief description of Job Scope:
You will be part of the S3O team that works with partners, such as policy agencies and Social Service Offices (SSOs), to:
(i) Identify system-level gaps and issues encountered by those with complex needs, e.g. cases with issues that cut across agencies, not within conventional policy boundaries;
(ii) Resolve systems issues, such that complex cases are resolved; and
(iii) Build capability in sector to resolve complex cases
Ministry Of Social And Family Development
Senior Manager, Social Service Systems Office/Operations Planning Division
Permanent/ContractClosed
What the role is
What you will be working on
You will be expected to:
(i) Analyse information from complex cases and broader trends (e.g., from feedback from stakeholders and research);
(ii) Work with agencies to review policy and processes to resolve the system issues; and
(iii) Develop principles and design approaches to guide partners handling complex cases.
What we are looking for
Functional/Technical competencies:
(i) At least 4 years of relevant work experience in the social sector;
(ii) Having policy experience is an advantage;
(iii) Relevant and direct case work experience is useful but not critical;
(iv) Good interpersonal skills and good written and verbal communication skills;
Generic Competencies:
(i) Ability to think at the systems level
(ii) Good analytical skills
(iii) Resourceful team player who exercises initiative at work
(iv) Ability to multi-task
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development