The Social Service Systems Office (S3O) under the Operations Planning Division aims to better support vulnerable families and individuals with complex needs and ensures that they can access assistance in a timely and integrated manner. S3O oversees the development of case coordination approaches to address complex needs and works with partners to overcome system-level barriers. Brief description of Job Scope: You will be part of the S3O team that works with partners, such as policy agencies and Social Service Offices (SSOs), to: (i) Identify system-level gaps and issues encountered by those with complex needs, e.g. cases with issues that cut across agencies, not within conventional policy boundaries; (ii) Resolve systems issues, such that complex cases are resolved; and (iii) Build capability in sector to resolve complex cases

You will be expected to: (i) Analyse information from complex cases and broader trends (e.g., from feedback from stakeholders and research); (ii) Work with agencies to review policy and processes to resolve the system issues; and (iii) Develop principles and design approaches to guide partners handling complex cases.

Functional/Technical competencies: (i) At least 4 years of relevant work experience in the social sector; (ii) Having policy experience is an advantage; (iii) Relevant and direct case work experience is useful but not critical; (iv) Good interpersonal skills and good written and verbal communication skills; Generic Competencies: (i) Ability to think at the systems level (ii) Good analytical skills (iii) Resourceful team player who exercises initiative at work (iv) Ability to multi-task

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!