The Service Assurance Department (SASD) ensures quality, consistent and citizen-centric delivery of operations and services through assurance checks and audits into front-facing processes, and investigations into serious complaints. Specifically, the career opportunity resides in the Complaints Investigation Branch (CIB) which conducts independent and objective investigations into serious complaints on issues that potentially put the agency's reputation or officer's integrity at risk.
National Environment Agency
Investigator/ Senior Investigator (Complaint Investigation)
PermanentClosed
What the role is
What you will be working on
You will work in partnership with operations departments and stakeholders related to the investigation of serious complaints. You will be responsible for the following:
- Conduct investigation into complaints on operational issues according to standard procedures and to establish the facts and evidence related to the complaints so that NEA can decide on the appropriate actions.
- Liaise with operations departments and stakeholders for submission of information related to cases and to obtain statements from interviewees.
- Perform site investigation to analyse event sequence and gather evidence.
- Conduct face-to-face interviews to establish facts of case.
- Prepare detailed investigation reports.
- Review feedback, appeals and referrals by operations departments.
- Review interview and investigation procedures to ensure relevancy.
- Collate and analyse statistics for preparation of annual report and other reporting, and to identify areas for improvements and trend for possible interventions to be taken.
- Any other tasks as assigned.
What we are looking for
The job might be for you if you possess the following qualities:
- At least 4-5 years of relevant working experience in the areas of investigation, environmental public health or environmental protection work.
- Passion for investigation work.
- Strong analytical skills.
- Excellent verbal and written communication skills.
- Knowledge of environmental laws administered by NEA, Criminal Procedure Code, Evidence Act and Penal Code will be an advantage.
- Attentive to details, skilled in questioning and probing professionally.
- Resourceful, have good interpersonal skills and able to work effectively both independently and in a team.
- Able to work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Environment Agency or the wider Public Service.
About National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations.
For more information, visit www.nea.gov.sg
Learn more about National Environment Agency