You lead a team managing NSmen's deferment and call-up matters while ensuring professional and empathetic service delivery.

- Analyse service trends - Collaborate with partners to improve policy implementation - Streamline workflows for optimal service delivery and operational efficiency - Supervise the acknowledgment of call-ups from NSmen - Ensure the team handles deferment cases professionally and empathetically while adhering to the Service Level Agreement (SLA) Challenge(s) - Analysing data for management decisions - Navigating compliance requirements - Obtaining stakeholder buy-in for digitalisation initiatives

- Team leadership experience - Strong data analysis skills - Excellent communication abilities (Applicants with no experience may apply.) Appointment will be commensurate with your experience. Only shortlisted candidates will be notified.

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.