[What the role is]
PRINCIPAL / SENIOR / EXECUTIVE, ROAD PRICING SYSTEMS

You will be part of the team that is tasked to implement the nationwide transition from the current ERP1 system to the ERP 2.0 system in Singapore. You will analyse and respond to calls, written feedback and queries from members of the public regarding the pre- and post-installation of the ERP 2.0 on-board unit, and other ERP-related queries.

You will need to keep abreast of latest policies and operational details to provide accurate information in your responses, and to resolve public’s feedback and queries effectively and promptly. At the same time, provide insights from your engagements from members of the public to help inform policy formulation and review to ensure a smooth transition from ERP1 to ERP 2.0 system.

• At least 2 years of relevant work experience in feedback management,
public communications or service delivery operations.
• Excellent written and verbal communication skills in English. Proficiency in
Mandarin, Malay or Tamil would be a bonus.
• Strong analytical and problem-solving skills that can translate analysis into
in-depth case assessment and strong ability to handle exceptional cases.
• Self-motivated and resilient to be able to handle difficult customers.
• Meticulous and attentive to details.

[What you will be working on]

[What we are looking for]

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.