The Customer eXperience Department (CXD) drives MOM’s service excellence by leading efforts in transforming the service delivery process to offer the right service experience and driving a strong service culture where officers embrace MOM’s service principles in their work.

Key responsibilities include the following: Organisational Development & Corporate Services Management • Build a strong and positive department culture that is aligned with MOM’s vision through design and execution of internal communications, programmes and activities, including recognition through award nomination of officers who display exemplary service and MOM values. • Monitor the department’s organisational performance metrics and recommend strategies to achieve department’s goals and targets. • Ensure effective office administration for the department e.g., stock take of assets, records management, administer regular checks to identify gaps for improvement and ensure alignment with corporate Standard Operating Procedures (SOP) and guides etc. • Assist department’s finance and budget matters, including budgeting for expenditures, monitoring and ensuring healthy budget utilisation. • Assist department’s procurement matters, including contracts management, developing checklist and guides to improve compliance and conducting of internal audit checks to ensure standards.

Qualifications and Experience: • A tertiary qualification and possess relevant working experience in customer experience/service delivery work functions, organisational development and corporate services roles. Personal Attributes, Competencies and Skills: • Strong analytical, problem-solving and communication skills • Excellent stakeholder management and influence skills • Strong organisational and time-management skills and committed to delivering high-quality outcomes. • Independent and self-motivated. • Proficiency in all Microsoft Office applications and other digital or design tools such as Canva will be an advantage.

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.