Description of Group: The Rehabilitation and Protection Group (RPG) undertakes statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. Description of Division/Branch: As part of the RPG family, the Partner & Capability Development (PCD) division drives evidence-based practice and capability building through applied research and effective strategies. We strengthen coordination of common services and enable holistic partner management to deliver comprehensive end-to-end service plans. The division serves as an enabler to our community partners whilst advancing trauma-informed practices to better support both staff and the social service sector. Through these efforts, we aim to enhance the quality and effectiveness of rehabilitation and protection services to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect.

Brief description of Job Scope: Reporting to the Senior Manager/Assistant Director, you will be responsible for the strategic oversight and service management of Central Triage Agency (CTA), Anchor Programme (AP) as well as the Mandatory Counselling Programme (MCP). You will maintain robust quality assurance frameworks and practices to ensure excellence in social service delivery for individuals and families experiencing domestic violence. The role involves strategic partnership management with key stakeholders, including government agencies and community partners, to shape and enhance the protection landscape in Singapore. Responsibilities: As an Assistant Manager or Manager, you will: • Manage CTA, AP and MCP service providers. • Develop and implement service quality frameworks and performance standards for the CTA, AP and MCP programmes, driving continuous improvement and service excellence. • Assist the Senior Manager or Assistant Director in reviewing and evaluating the programmes, leveraging data and stakeholder insights to inform service improvements. • Collaborate with internal stakeholders to implement of capability building strategies for service providers, including capacity planning and professional development frameworks. • Build and strengthen relationships with service providers through regular engagement sessions, fostering strong partnerships and alignment of strategic goals. • Undertake any other duties as assigned by your supervisor.

Requirements: Technical/Functional Competencies: • Background in social service development, programme management, or related fields. • Good track record in stakeholder engagement. • In-depth knowledge of the social service sector and protection landscape in Singapore will be advantageous. Generic Competencies: • Strong project management skills • Good eye for details and strong analytical skills • Good writing and presentation skills • Proactive and resourceful, with a ‘can do’ spirit • Good stakeholder engagement and relationship management skills

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!