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Yellow Ribbon Singapore

Manager / Senior Manager (Skills Training - Incare)

Yellow Ribbon Singapore

Permanent/Contract

Closing on 31 May 2025

What the role is

Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions: Reintegration Group • Partnership@YR – Community Partnership, Employer Engagement and Media & Advocacy. • Aftercare@YR – Community Relations & Engagement, Programme & Admin and Sector Planning. • Skills@YR – Employability Training and Industry Training. • Careers@YR – Career Coaching and Career Guidance. Corporate Development Group • Strategy@YR - Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics • Corporate Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions: Reintegration Group • Partnership@YR – Community Partnership, Employer Engagement and Media & Advocacy. • Aftercare@YR – Community Relations & Engagement, Programme & Admin and Sector Planning. • Skills@YR – Employability Training and Industry Training. • Careers@YR – Career Coaching and Career Guidance. Corporate Development Group • Strategy@YR - Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics • Corporate Services@YR- Finance and Administration • People@YR - Strategic HR, Career Development & Performance Management, Talent Management, Learning & Development, Recruitment and HR Business Partnership

What you will be working on

The incumbent is responsible for managing a portion of the skills training portfolio conducted in Prisons. The officer would be tasked with the development, coordination and optimization of training programmes for offenders in Prison. The officer is also expected to design and evaluate the effectiveness of training conducted, and analyse feedback for the Learning & Development team. Through skills training of inmates in Prison, the officer will play a crucial role in improving offender’s employability outcomes and career mobility. Training Operations and Administration • Design a training dashboard and is responsible for learning analytics including data collection, analysis and reporting of training numbers for the training portfolio assigned Plan and procures training services for offenders, which include crafting of tender specifications and conducting tender evaluations, for training portfolio assigned. This would include YRSG’s TAP & Grow initiative and CCS training. • Collaborate with SPS to prepare and place offenders for incare training, including course scheduling, registration via DIRECT, optimizing the usage of training places and developing relevant communication materials to support training incare, for training portfolio assigned. Evaluation Design and Analytics • Collaborate with Planning and L&D team through the provision and management of training-related KPIs ie. Training utilization, volume and audit results, for training portfolio assigned. • Officer is expected to analyse trends, develop hypothesis and evaluate the effectiveness and progress of Incare Training from operational perspectives. Officer is expected collaborate with the Learning & Development team to work on process improvement relating to training policies and/or curation of training. • Work with the Learning & Development team in outreaching to potential training providers and facilitating new training for offenders. Stakeholders Management and Service Delivery • Responsible for implementing strategies and exercise judgement in managing stakeholders to achieve incare training KPIs. Officer will be required to work closely with a myriad of stakeholders (internal and external) to ensure training for offenders are conducted timely and to mitigate issues arising with training providers and internal stakeholders. • To design and develop a process to front queries from stakeholders on community training, course dates and other administrative issues. Others • Officer would be expected to do budget planning, procurement for training and manage contracts relating to Incare Training. • Schedule audit checks on the external instructors to ensure proper delivery of training, and to manage audits for training providers. • In charge of maintaining training facilities under the division by procuring equipments or through preventive maintenance. • Manages the invoicing of training programmes under the team’s purview. Other Duties • Undertake any other duties assigned by Deputy Director (Skills). • Ensure proper issuance of training certificate (if applicable).

What we are looking for

• Degree or equivalent qualifications on Organisational Development, Learning & Development, Social Sciences, Adult Learning and Human Resources are preferred. Experience • 3 to 5 years of working experience • Strategic player with strong critical thinking and analytical skills • Possess drive, initiative and openness to embrace and lead change and deliver results • Able to work well under pressure and with minimal supervision • Team player with good interpersonal, oral and written communication skills • Good problem solving skills, resourceful, organize well and able to multitask • Good supervisory skills • Passion in serving the rehabilitation and aftercare sector

About Yellow Ribbon Singapore

Yellow Ribbon Singapore Formerly known as Singapore Corporation of Rehabilitative Enterprises (SCORE), Yellow Ribbon Singapore (YRSG) is a statutory board under the Ministry of Home Affairs. Our purpose is to help inmates and ex-offenders rebuild their lives and lower the recidivism rate through skills and long term career development, with an effective Aftercare support network. As the lead agency championing Hope, Forgiveness, Acceptance and Second Chances for ex-offenders, we strive towards building a safer and more inclusive Singapore. Beyond Second Chances Without second chances, a released offender will leave the first physical prison and find himself entering into a second social prison. Therefore, it is not enough to give an offender a skill, we need to offer him a job that can lead to a long-term career. It is not enough to ask an offender to renounce his gang and past, his family needs to accept him back, and the community must be ready to reintegrate him. However, ex-offenders are not mere recipients of second chances. When successfully reintegrated, they can pay it forward and actively give back to the community too. As individuals, or collectively as a community. Individuals, organisations and employers do not just offer second chances when they can accept an ex-offender. In fact, their actions inspire others as well. Together, our collective effort can build a safer and more inclusive society. At Yellow Ribbon Singapore, we aim to build a community where ex-offenders are empowered to look beyond their past and towards the future. The journey is for them to make but we ensure that it would not be a lonely one. Join us, as we embark on this exciting journey of Beyond Second Chances. Be part of the YRSG family, together we can support the Yellow Ribbon cause and inspire collective action for a more inclusive and safer Singapore.