At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

As a Cloud Infrastructure and Service Operations Consultant with expertise in Service Operations and Management to design, develop, and maintain service workflows and processes and oversee secure file transfer operations and infrastructure. In this role, you will: • Manage and administer the ITSM platform, including: - Configuration and customisation - Workflow development - Integration with enterprise systems (cloud and on-premises) - Maintain and improve the Configuration Management Database (CMDB), ensuring data accuracy and service mapping. • Review, analyse and implement process improvements through: - Business analysis and requirements gathering - Implementation of ITIL processes (e.g., Service Request provisioning, Change Management) - Development of automation playbooks and integration with DevOps, SecOps and CloudOps tools to streamline workflow and reduce manual effort. - Conduct regular assessment of service management practices and performance • Service Management and Operations: - Participate in regular infrastructure and system change reviews sessions - Act as liaison between service management team, IT teams and business stakeholders - Collaborate on defining and prioritising service management initiatives - Ensure effective communication and relationship management • File Transfer Management & Operations: - Manage and maintain secure file transfer infrastructure, protocols and systems (SFTP, MFT, APIs) for both internal and external data exchanges - Configure and monitor file transfer workflows, including scheduling, encryption, and automated processing rules - Implement security controls and compliance requirements for data transfers, ensuring adherence to data protection policies - Troubleshoot file transfer issues, perform root cause analysis, and implement preventive measures to minimise service disruptions

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team • Relevant experience in IT Service Management, with a focus on managing ITSM platforms (e.g., BMC Helix), implementing process frameworks, and driving business analysis for workflow improvements. • Good expertise in ITIL processes, particularly Service Automation and Service Delivery optimisation. • Proficient in one or more of the following: a) Configuration, customization, and development of BMC Helix forms, integrations, workflows, and platform administration b) Business process analysis, requirements gathering, and documentation c) ITSM frameworks, including ITIL and industry best practices d) IT operations and service delivery concepts e) Reporting and analytics tools f) Project management methodologies g) Process improvement strategies • Knowledgeable in managing enterprise file transfer systems (SFTP/MFT), including implementing security controls and automating workflows. • Relevant professional certifications, such as ITIL v4 Foundation, ITIL Intermediate/Expert, BMC Helix, or Business Analysis certifications (e.g., CBAP), are advantageous. • Good analytical, problem-solving, and troubleshooting skills. • Capable of managing multiple priorities and delivering results in a fast-paced environment. • Good verbal and written communication skills, with a collaborative approach to working with cross-functional teams and stakeholders. The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position. What you can expect Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you: • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. • Promotion opportunities based on your capability and on-the-job performance. • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. • Flexible dress code that empowers you to choose your appropriate outfit for the day. • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.