At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

In this role, you will: • Oversee and manage daily operational activities, including service request handling, vendor coordination, and facilities support, ensuring seamless operations. • Process, prioritise, and track service requests, maintaining accurate documentation and monitoring progress through the service management system to meet service level agreements (SLAs). • Build and maintain strong relationships with end-users and external partners, ensuring smooth and efficient service delivery across all touchpoints. • Contribute to the development and maintenance of service catalogs, knowledge bases, and operational documentation, enhancing accessibility and knowledge sharing within the team. • Assist with resource planning and inventory management, ensuring that services are delivered effectively and operational capacity is always optimised. • Engage in continuous process improvement initiatives, recommending and implementing strategic changes that drive operational efficiency and elevate service quality.

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team. • Relevant experience in service operations and operational coordination, with a proven track record of managing day-to-day activities and optimizing service delivery processes. • Good knowledge of ITSM frameworks (e.g., ITIL) and service management best practices, with the ability to apply them to improve efficiency and service quality. • Hands-on experience with BMC Remedy ITSM, including expertise in managing incidents, service requests, changes, problems, and CMDB (Configuration Management Database) maintenance. • Demonstrated experience in service request management and workflow coordination, with the ability to prioritize and manage multiple tasks effectively to ensure timely resolution of requests. • Proficiency in Microsoft Office Suite, particularly with advanced Excel skills for data analysis, reporting, and the creation of detailed performance metrics. • Good communication and interpersonal skills, with the ability to build and maintain relationships with both internal and external stakeholders. • Detail-oriented and highly organised, with the capability to manage documentation, track progress, and ensure that operational processes are thoroughly followed. The seniority of appointment and actual corporate job title will commensurate with individual work experiences. Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position. What you can expect Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you: • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. • Promotion opportunities based on your capability and on-the-job performance. • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. • Flexible dress code that empowers you to choose your appropriate outfit for the day. • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.