The Protection Ops Tech team in the Prevention and Operations Planning Division support the Protective Service’s (PSV) ongoing transformation journey by implementing cutting-edge ops tech practices to enhance service delivery and efficiency. The team also aims to pioneer new approaches in service delivery by identifying digital or technological opportunities and experimenting with such solutions to create tangible benefits for colleagues and clients.
In pursuit of these objectives, the team embraces an enterprising spirit and agile mindset, collaborating closely with other PSV operations teams, MSF departments, and external stakeholders to reimagine new ways of working and uncover actionable insights for PSV.
We are seeking individuals with a strong passion for leveraging ops tech for social impact. As an Assistant Manager/Manager, you will play a pivotal role in exploring, ideating, prototyping, implementing and maintaining new ops-tech solutions to optimise processes and operations. The ideal candidate should possess a combination of technical expertise, analytical skills, and the ability to communicate insights clearly and persuasively.
Ministry Of Social And Family Development
Assistant Manager/Manager, Protection Ops Tech
Permanent/ContractClosed
What the role is
What you will be working on
- Analyse operations and processes to identify improvement opportunities
- Design, prototype and implement new ops tech solutions to optimise protection processes and operations.
- Lead end-to-end implementation of ops tech initiatives from conceptualisation to deployment
- Develop and maintain documentation for processes and systems
- Monitor and maintain systems and implement improvements
What we are looking for
Competencies
- Strong communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Strong analytical skills to problem-solve, ideate, design, prototype and implement ops tech solutions to improve business processes
- Team player experienced in collaborating with internal and external stakeholders.
- Experience with project management methodologies and process mapping
- Resilience and adaptability in a dynamic environment
- Keen interest in blending technological innovation with social impact to make a difference in the lives of vulnerable individuals and communities.
Functional Competencies:
- Service Tech Innovation and Application
- Service Data Management and Analytics
- Service Operations Planning and Management
- Programme Implementation Review and Evaluation
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry Of Social And Family Development or the wider Public Service.
About Ministry Of Social And Family Development
Join Us at MSF for a Meaningful, People-Centric Career!
At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.
Learn more about Ministry Of Social And Family Development