As a Manager in the Quality Management Division, you will report to the Team Lead and be part of a team responsible for ensuring the quality and effectiveness of SSG-funded courses. This role involves supporting course accreditation, conducting quality checks, handling escalated inquiries, and facilitating vendor payments. You will contribute to maintaining high standards in the Continuing Education and Training (CET) ecosystem.

1) Course Accreditation and Quality Management - Support course accreditation, edits, and renewals by processing courses in the Training Grants System (TGS) - Conduct course quality checks by reviewing course applications, materials, and assessment records against adult learning principles and SSG requirements 2) Inquiry and Escalation Handling - Handle escalated enquiries and appeals from the public and training providers relating to courses - Conduct inquiries to ascertain non-compliances against SSG’s Terms and Conditions for Registered Training Providers (RTPs) when necessary 3) Case Assignment and Vendor Coordination - Perform new case assignments to officers, ensuring efficient workflow and case management - Facilitate monthly payments to vendors and liaise with vendors to create Qualtrics system license accounts for new RTPs 4) Project Support and Task Contribution - Support any other projects or tasks to contribute towards the organization and division’s goals

- Possess the required competencies to execute the job duties proficiently - Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET) - Good command of English for both oral and written communication - Experience in or an appreciation of adult education in Singapore. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred - Good analytical skills to facilitate investigation, evaluation, and analysis of public complaints/feedback/whistleblowing Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore. SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.