MANAGER, CX & UI DESIGN

Join a team of changemakers on a mission to redesign the motoring experience – creating a future where transactions happen effortlessly, touchpoints are thoughtfully designed, and where every interaction in a delight. You will be part of a team to reinvent the One Motoring platform, building new capabilities to enable real-time billing, personalised dashboards, and intuitive user flows.

You’ll design stunning, user-centric interfaces that are frictionless. Every pixel you place will directly improve the daily lives of our citizens.

What You’ll Do
• Create Impactful Designs: Develop pixel-perfect, production-ready UI
designs using Figma. Your designs will balance stunning aesthetics with
exceptional usability.
• Champion the User: Dive into user insights, translating them into
meaningful, impactful designs. Your superpower is to turn complexity into
elegant, user-friendly solutions. Apply user research, usability testing, and
A/B testing to continually elevate your designs.
• Innovation Advocate: Deliver award-worthy, user-centred solutions. Push
boundaries creatively and strategically to advance our mission to delight
the user.
• Align & Influence: Collaborate closely with senior leaders, product teams,
and the LTA CX Office, ensuring design strategy beautifully aligns with
broader business goals.
• Drive Change Management: Work with field engagement teams to develop
a change management plan, ensuring that UI changes are desirable and
well received.

• Experience in UI/UX design, CX strategy, and digital product design at a
leading tech company, agency, or startup.
• A persuasive communicator who can effortlessly bridge user needs and
business goals, your stakeholder management skills turn complexity into
clarity.
• Excellent skills in Figma and a solid grasp of responsive design, colour
theory, and accessible UI design principles.
• Hands-on experience in UI testing, usability research, and A/B testing,
ensuring every design iteration is better than the last.
• A visionary mindset when it comes to design, advocating design principles
with senior management, engineers, vendors, and product managers.
• Experienced in user research, usability testing, and can run design sprints
and A/B tests. Multilingual capabilities in Malay, Mandarin, or Tamil are
preferred.

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.