We are seeking an experienced IT Operations Manager to oversee our day-to-day IT operations and lead multiple technical teams. This role reports directly to the Chief Information Officer and is responsible for ensuring seamless delivery of IT services across the organisation.

Key areas of responsibilities include: • Lead and manage cross-functional teams including applications engineers, infrastructure engineers, desktop support staff, and office administration personnel, providing mentorship, guidance, and performance management to ensure team effectiveness and professional growth. • Oversee all Business-As-Usual (BAU) IT operations, ensuring high availability and reliability of applications, infrastructure, and desktop support services whilst maintaining operational excellence in service delivery. • Develop and implement IT operational strategies, policies, and procedures to optimise system performance and enhance service quality across all technical domains. • Establish and maintain strong vendor relationships, including contract negotiations, performance monitoring, and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Drive continuous improvement initiatives to enhance operational efficiency and service quality, implementing best practices and industry standards across IT operations. • Implement and oversee robust system monitoring frameworks, leading continuous improvement initiatives to optimise system performance and efficiency. • Lead incident management processes, including coordinating response teams, managing escalations, and ensuring timely resolution of critical issues while maintaining service level agreements. • Monitor and report on all SLAs, taking proactive measures to address potential breaches and maintain service quality standards.

Required Qualifications and Experience: • Bachelor's degree in Computer Science, Information Technology, or related field. • Minimum 8 years of IT experience with at least 5 years in a management role. • Strong track record in managing enterprise-wide IT operations. • ITIL certification preferred. • Experience in vendor management and contract negotiations. • Demonstrated expertise in end-to-end development processes and technical architecture. Key Competencies: • Strong technical background with comprehensive understanding of system architecture and development lifecycle. • Exceptional leadership and team management abilities with demonstrated experience in managing diverse technical teams. • Strong stakeholder management skills with the ability to communicate effectively at all levels of the organisation. • Excellent problem-solving skills with a strategic mindset. • Proven ability to manage multiple priorities in a fast-paced environment. • Strong understanding of IT service management principles and best practices. Additional Skills: • Experience with IT budgeting and resource planning. • Knowledge of IT security principles and compliance requirements. • Strong project management capabilities. • Change management expertise. • Risk management experience. • Proven experience in audit compliance and control implementation. Our Commitment to You The AGC offers a salary commensurate with your experience and qualifications, Annual Variable bonuses, performance bonuses and annual increments based on merit. We invest in our officers and support their career aspirations so that they can reach their fullest potential. We also place great importance on our officers’ physical and mental well-being through work-life harmony programmes. Successful candidates will be appointed on a contract basis in the first instance. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting. Should you encounter difficulty in applying for this role, please email us directly at AGC_HR_Recruit@agc.gov.sg before the closing date of this job posting. Kindly attach your resume and indicate this position you are keen on in the email subject.

The Attorney-General's Chambers plays a pivotal role in enhancing the rule of law and strengthening the efficiency and integrity of Singapore's legal system. It also assists the Judiciary in the fair and impartial administration of justice in Singapore in carrying out its prosecutorial functions. As the Government’s legal adviser in all aspects of public administration law, criminal law, international law and legislation, AGC is able to provide a vast array of legal expertise for the good governance of Singapore. We invite interested applicants who meet our requirements to submit your applications online. The successful applicant can look forward to a greatly satisfying career in a prestigious and respected Organ of State: the Attorney-General's Chambers.