We are looking for a skilled and experienced Senior Associate Engineer / Associate Engineer to join our team and provide premium customer support to our senior VIP clients. You will be responsible for ensuring that our clients' IT systems are running smoothly and efficiently, providing targeted IT support and services.
Defence Science and Technology Agency
Senior Associate Engineer/ Associate Engineer (Premium Customer Support), InfoCo
PermanentClosed
What the role is
What you will be working on
• Deliver targeted IT support and services for senior VIPs, ensuring that their IT systems are running smoothly and efficiently.
• Recommend hardware and software solutions, perform new technology acquisitions and upgrades.
• Work independently and take ownership of your work.
• Manage and prioritize tasks in a fast-paced environment.
• Maintain strong communication with clients and provide timely updates on progress.
• Provide excellent customer service, meeting or exceeding clients' expectations.
What we are looking for
• Diploma or above in Information Technology (or equivalent).
• In-depth knowledge of Windows desktop OS, Browsers, Microsoft Office and Outlook preferred.
• Experience configuring and troubleshooting printers, networks and peripherals (Tablets, Phones, KVM etc.) preferred.
• Good knowledge in Operating System (Windows, MAC, Android, IOS), Active Directory, Group Policy Object, Disk Encryption and Antivirus software would be advantageous.
• Sound analytical and problem solving skills
• Good people management and communication skills
• Able to work independently and collaboratively as a team
• Demonstrates assertiveness, pro-activeness and ability to work in a fast-paced environment
If you have previous experience in a service delivery or technical support role, supporting organization leaders, it will be an added advantage.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Defence Science and Technology Agency or the wider Public Service.
About Defence Science and Technology Agency
At DSTA, we are looking for Greater Minds who are passionate about developing advanced technological solutions to enhance Singapore’s defence capabilities. You can look forward to a fulfilling career in an environment that promotes continuous learning and innovation. If you believe that you have the makings of a Greater Mind, begin your journey at DSTA to realise your full potential!
Learn more about Defence Science and Technology Agency