• Develop and implement automated response systems for data driven analysis to better street and commuter facilities lighting

• Create and maintain a comprehensive smart street lighting performance classification system

• Design and manage interactive dashboards to visualise fault trends, response times, and resolution rates

• Analyse fault patterns to identify recurring issues and areas for service improvement

• Prepare regular reports with actionable insights for senior management

• Collaborate with various departments to ensure timely resolution

• Knowledge in Computer Engineering, Electrical Engineering, or a related discipline

• Preferably 1 year of engineering experience, ideally with customer service exposure

• Strong analytical capabilities and proficiency in data visualisation tools (eg: Tableau, Power BI) and data analysis tools such as Excel, SQL, and Python (preferred)

• Hands-on experience with automation and workflow management systems

• Organised, detail oriented and strong problem-solving skills

• Proactive problem solver and team player

• Excellent verbal and written communication skills

• Familiarity with public sector operations is a plus

• Basic understanding of natural language processing (NLP) concepts

• Ability to work under pressure and deal with sensitive matters

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.