You will be part of the SGWorkPass team in the Work Pass Division that drives the development of the SGWorkPass app as a trusted app for foreign workers, allowing them to make informed employment decisions and enable them to transact directly with us. We want to help safeguard foreign workers’ interest through the app and help Singapore become a country of choice for global talent.
Ministry of Manpower
Principal Manager/Senior Manager, Customer Ops (SG WorkPass), WPD (Contract)
Contract
Closing on 21 Nov 2025What the role is
What you will be working on
• Develop SGWorkPass product strategy through data driven analysis of user requirements, market trends, and new technologies including AI-powered verification systems
• Provide inputs to decision-making for feature prioritization, resource allocation, and implementation timelines based on user requirements, technical feasibility, and policy alignment
• Contribute in innovation initiatives by evaluating global best practices in digital identity and mobile government services to enhance product capabilities
• Oversee end-to-end product development, including specification reviews, user story approvals, and quality assurance processes
• Foster stakeholder engagement through workshops, strategic planning sessions, and regular alignment discussions to ensure product meets organizational objectives
• Champion user experience improvements through analysis of metrics and feedback
• Implement comprehensive user education and onboarding solutions while ensuring alignment with digital government benchmarks
• Contribute to technological innovation initiatives, including AI integration, biometric capabilities, and future-ready features to maintain product competitiveness
What we are looking for
• At least 5 to 8 years of working experience, preferably in operational policy development and strategic planning
• Experience in digital transformation projects is advantageous
• Good understanding of public sector financial management and government processes
• Ability to work effectively with various stakeholders and build positive working relationships
• Strong leadership and team collaboration skills
• Able to work independently as well as in a team
• Knowledge of Singapore's work pass framework would be beneficial
*PWDs are welcome to apply
About your application process
This job is closing on 21 Nov 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Ministry of Manpower or the wider Public Service.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
Learn more about Ministry of Manpower