
Senior Manager, Workfare Skills Support (Level Up) Scheme [CSVD]
Workforce Singapore
What the role is
What you will be working on
Responsibilities:
i. Overall programme management, working with various stakeholders to ensure
(i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
ii. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
iii. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
iv. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
v. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
vi. Support the review of the grant scheme to ensure programme effectiveness and relevance, aligning with WSG’s overall objectives.
vii. Manage the WSS outsource service provider to ensure services delivered are up to standard.
Support in the formulation and implementation of internal policies and procedures on grant administration to ensure efficient operations, including timely and accurate approval, disbursement and management reporting, and compliance with regulatory standards.
Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.
Project Participation:
Participate in cross-division projects to contribute to the organisation's strategic objectives;
Any other duties and ad-hoc projects as assigned.
What we are looking for
Experience:
Experience in grants administration, data analytics and customer service will be advantageous
Knowledge/Skills:
Strong analytical and critical thinking skills
Good project management and problem-solving skills
Understand public governance and its principles, particularly in grants management policies and procedures
Excellent communication skills
Proficient with MS Word, Excel and PowerPoint;
Any of the following relevant competencies and skills will also be advantageous:
Data analytics
Business process review
Quality service management
Design thinking
Communication management and new media
Personal Attributes:
Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
Strong interpersonal skills and able to engage external and internal stakeholders
Resourceful and pro-active in managing work assignments with a can-do attitude
Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
Organised, meticulous and detail oriented
Be committed to the ethos of public service
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
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