Lead a team in planning and implementing strategies to engage member organisations and partners in the ecosystem to plan, develop and harness the capabilities and capacity of the social service agencies in meeting current and unmet/emerging needs in the sector.
Deputy Director/ Senior Assistant Director, Membership
National Council of Social Service
Fixed Terms
Closing on 27 Aug 2025
What the role is
What you will be working on
Lead the team in delivering these strategies:
1. Reach out to engage social service agencies (SSAs) and be the voice of member organisations by:
- Onboarding and offboarding of member organisations to ensure sector remains relevant and dynamic
- Profiling and analysing members feedback to influence policy, programme and resources to the social service sector
- Guiding the review of NCSS Act and Regulations, membership policies and processes to ensure relevance
2. Provide benefits that can optimise member organisations’ resources and increase NCSS’ value by:
- Collecting and studying data to draw insights on NCSS member organisations’ needs
- Facilitating demand aggregation approaches to provide useful benefits to member organisations
- Woking with partners (e.g., Ministries and landlords) to manage spaces under Community, Sports and Facilities Scheme and other premises to enable service integration and shared one-stop hubs for service users and service providers
- Supporting the development and management which include sourcing of sites, space planning, project specifications, development project schedule, cost estimates and cash flow projections of social-communal facilities for delivery of services.
- Monitoring consultants’ and contractors’ work to ensure facilities development and management are completed in a cost-effective and timely manner.
What we are looking for
Personal Competencies:
Serving with Heart, Commitment and Purpose
Working As One Public Service
Social Service Sector Knowledge
Systems Thinking
Contract Development & Management
Collaborative Practices for Collective Impact
Stewarding Systems for Today and Tomorrow
Caring for, Developing and Inspiring Staff
Skills Required:
- Strong leader
- Good communicator
- Resource mobiliser
- Analytical thinker
- Thrives in environments of ambiguity and uncertainty
Experience & Special Certification(s):
7 to 10 years’ work experience, preferably in a Social Service Sector or Management positions
Only shortlisted candidates will be notified.
About National Council of Social Service
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg
About your application process
This job is closing on 27 Aug 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.