[Specific Job Responsibilities] The key areas of responsibility include, but are not limited to: • Responsible for managing a team of butlers and chefs in the effective execution of events and delivery of high hospitality services to our guests including ensuring proper event staffing, well-curated menus with sustainable food supplies, and monitoring standards of hygiene in kitchen operations and F & B services. • Responsible for the training and development of staff to maintain high service standards, including preparation of training and succession plans. • Develop and update standard operating procedures for delivering consistent good service for all events • Responsible for overseeing the inventorising, maintenance and storage and display of state gifts as well as the management of other household inventories including state crockeries, furniture, kitchen equipment and fleet of buggies. • Maintain oversight on the budgeting and procurement processes to ensure that they adhere to the prescribed finance directives, including keeping tab of catering expenses, and vetting of tender specifications and award papers. • Collaborate with multi-agencies in the delivery of Household services in support of state and official events • Maintain a safe work environment and ensure staff cultivates a strong safety culture.

[Key Competencies as defined by PSD] • [Service Quality and Standards] o Investigate incidents and determine possible underlying issues. o Address sensitive feedback, and handle exceptions and escalated cases. o Monitor and track complaints, compliments and other customer feedback to identify areas of improvement to address dips in service standards. o Review service quality measures against benchmarks and best practices. • [Service Operations Planning and Management] o Manage a team (including outsourced partners) to deliver service in accordance with prescribed standards and targets (e.g. motivating staff) o Engage outsourced partners to align expectations, plan deployment and solve service issues o Recommend improvements to systems and processes to optimise effectiveness in serving customers’ needs • [Thinking Clearly and Making Sound Judgements] o You collect and analyse different sources of information to aid your assessment of the problem at hand. o You consider and evaluate possible solutions and propose the most appropriate one. • [Working as One Public Service] o You reconcile differences in opinions and develop a plan to achieve common goals. o You contribute and share information and knowledge within and across agencies. o You build and maintain a strong network of contacts within and across agencies. • [Working Effectively with Citizens and Stakeholders] o You actively reach out to stakeholders to gather feedback. o You identify gaps in meeting their needs and propose possible solutions to close these gaps. o You work with stakeholders to co-create solutions to advance a common good.

[Personal Traits] • Adaptibility • Curiosity • Detailed • Empathy • Humility • Meticulous • Resilience • Collaborative • Approachable • Nurturing [Work Experience & Knowledge] An ideal candidate should possess the following: • Singapore citizenship. • Relevant working experience in the hospitality industry. • Strong communication, organisational, and leadership skills. • Has experience in working in a fast-paced environment. • Good knowledge of Microsoft Word and Excel. • Selected candidates will be offered a contract of 1 or 2 years in the first instance. For enquiries, please email to istana_recruitment@istana.gov.sg.

To support the constitutional, ceremonial and community roles of the President, and to uphold and maintain the dignity of the office of the President.