As a member of the Service Transformation Taskforce, you will drive the overall transformation efforts towards delivering delightful services through the development and implementation of policy-driven process changes, and implementation of digital strategies and products to improve the efficiency and customer experience of LTA’s feedback management process.
SENIOR MGR / MGR / DEPUTY / ASST MGR, SERVICE TRANSFORMATION TASKFORCE
Land Transport Authority
Fixed Terms
Closing on 04 Sep 2025
What the role is
What you will be working on
- Analyze LTA’s feedback data to develop strategies and organisation-wide policy changes to streamline feedback management processes.
- Deploy and initiate data analytics projects to derive customer service insights.
- Collaborate with industry partners to leverage on emerging technologies such as Gen AI and Agentic AI to implement innovative digital solutions that can translate to productivity savings.
- Work with internal stakeholders to design and enhance customer journeys across key services, translating user needs into innovative digital solutions that ensure comprehensive service delivery.
- Drive change management and the development of internal communication plans for the taskforce.
What we are looking for
- Knowledge in any discipline, preferably with a discipline in statistics, data management
- At least 8-10 years of relevant working experience, with prior experience in digital product management or in a similar role, with demonstrated experience in enhancing user experience through innovative digital solutions
- Strong analytical skills, and competency in synthesizing information, building strong narrative and distilling concepts into concrete system and operational workflows
- Experience in change management and familiarity with Design Thinking, Behavioural Insights, or User Experience Design methodologies will be advantageous
- Ability to engage diverse stakeholders to conduct operational diagnosis and strategic visioning to assess and identify opportunities for innovation
The seniority of appointment and actual job title will be commensurate with individual work experience. Position is on a 3-year full-time contract.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
About your application process
This job is closing on 04 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Land Transport Authority or the wider Public Service.