As a member of the Service Transformation Taskforce, you will drive the overall transformation efforts towards delivering delightful services through the development and implementation of policy-driven process changes, and implementation of digital strategies and products to improve the efficiency and customer experience of LTA’s feedback management process.
SENIOR MANAGER / MANAGER / DEPUTY MANAGER, SERVICE TRANSFORMATION TASKFORCE
Land Transport Authority
Fixed Terms
Closing on 31 Jul 2025
What the role is
What you will be working on
- Analyze LTA’s feedback data to develop strategies and organisation-wide policy changes to streamline feedback management processes.
- Deploy and initiate data analytics projects to derive customer service insights.
- Collaborate with industry partners to leverage on emerging technologies such as Gen AI and Agentic AI to implement innovative digital solutions that can translate to productivity savings.
- Work with internal stakeholders to design and enhance customer journeys across key services, translating user needs into innovative digital solutions that ensure comprehensive service delivery.
- Drive change management and the development of internal communication plans for the taskforce.
What we are looking for
- Knowledge in any discipline, preferably with a discipline in statistics, data management
- At least 8-10 years of relevant working experience, with prior experience in digital product management or in a similar role, with demonstrated experience in enhancing user experience through innovative digital solutions
- Strong analytical skills, and competency in synthesizing information, building strong narrative and distilling concepts into concrete system and operational workflows
- Experience in change management and familiarity with Design Thinking, Behavioural Insights, or User Experience Design methodologies will be advantageous
- Ability to engage diverse stakeholders to conduct operational diagnosis and strategic visioning to assess and identify opportunities for innovation
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.