• Design and deliver diploma-level lectures and tutorials for pre-employment training (PET) and continuing education and training (CET) programs. Utilise diverse teaching methodologies, including lectures, seminars, tutorials, and E-Learning, to cater to varied learning styles;

• Leverage technology such as digital content creation, curation, and analytics, to prepare learners for the evolving customer experience and marketing landscape;

• Implement industry-based assignments that simulate real-world scenarios in areas such as customer experience design, customer psychology and analytics, service design and delivery, and marketing;

• Foster strong relationships with industry partners and professional bodies to stay abreast of current trends, best practices, and emerging technologies in CXRM and/or MarTech;

• Collaborate with these partners to create opportunities for internships, guest lectures, and industry projects;

• Undertake and manage industry projects in customer experience design, service management and/or marketing utilising customer analytics and psychological insights to enhance outcomes;

• Plan, coordinate and implement events, seminars, immersion trips, alumni and other student activities such as webinar and career fair, study trip;

• Develop and guide learners in their holistic development and provide pastoral care and career guidance;

• Coach and provide guidance to learners during their internship.

Relevant qualification in business, communications or journalism

At least 5 year(s) of relevant experience in one or more of the following areas in Singapore:

• Customer Experience Design

• Customer Relationship Management

• Consumer Insights & Behavioural Analytics

• Marketing

Strong communications and good interpersonal skills, with ability to meet deadlines and multi-task.

As this is an applied training environment, hands-on and field experience in relevant areas as well as willingness and ability to coach youths and adult learners in the field is a must.