The jobholder will support the management in reviewing and improving operational frameworks and processes to meet policy and service goals.

• Review processes and identify opportunities from end-to-end perspectives, with view to achieve business and organisational transformation to meet MOM’s and national’s goals • Identify and assess pertinent external developments, service delivery, compliance or performance trends across various areas of work • Recommend enhancements/potential use-cases, considering their relevancy, benefits, trade-offs and implications, for excellence and customer centricity • Ideate, design and implement data analytics, AI and digital solutions, benchmarked to best-in-class in Singapore and globally, to improve customer experience and operational efficiency • Support management to ensure effective change management across business units

• Tertiary qualification in any fields. Candidates with no working experience are welcome to apply • Strong critical thinking and analytical skills, with excellent interpersonal skills • Excellent verbal and written communications skills • Resourceful and able to work independently • Able to adapt to an agile and fast paced environment • Candidates with data and AI skills/experience have an advantage. *PwDs are welcome to apply

Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.