Family Life Group (FLG) strengthen and support families to realise the vision of making Singapore the best place for family life through our policies, programmes and publicity efforts. The Services Division (SVC) oversees a range of services designed to build and support families at different life stages.

As the Operation Manager at ROM, you will be required to support the overall frontline and backend operations at ROM. This includes the following: 1. Coordinator among frontline service delivery teams (including casuals, auxiliary service support vendors and scheduled solemnisers) to ensure for good customer experience for visitors. 2. Attend to public enquiries (walk-in, calls, emails) 3. Engage couples for views and feedback for update to management 4. Review Standard Operating Procedures (SOP) to improve operational efficiency and customer experience 5. Provide backend corporate support e.g. in facilities, procurement related to digital experiences and facilities improvement initiatives, preparation and setup of interim and satellite sites. 6. Finance-related matters such as budgeting and forecast. 7. Work on any other tasks assigned by the Registrar or your Reporting Officer.

• Able to work independently and in teams • Organised, able to multi-task and deliver quality work in a fast-paced environment • Possess service-oriented and citizen-centric mindset; and • Able to interact, engage and collaborate with different stakeholders • Candidates with no prior work experience are welcome to apply

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!