You will be responsible for the overall synergy and cohesiveness of implementing new IT system and SHC-related initiatives, which could lead to policy refinements, process redesigns, system upgrades, technology adoptions and behavioural nudges. You will work with respective division/departments and leverage on Agile methodology to ensure successful project implementation. Beyond the SHC programme, you may be assigned to manage other IT and non-IT projects that support the organisation's broader objectives. Areas covered include but are not limited to:

• Develop and oversee the trial and implementation on the provision of data on footfall and table/seat occupancy rate and tray return rates, including exploring the use of IOT/Sensors in hawker centres and tracking of information through the use of video analytics and sensor analytics.

• Review and evaluate data for better management of hawkers/stalls and the hawker centre e.g. stall operating hours, energy/water consumption, etc, and possible integration with central data depository system for data transfer and storage management.

• Explore the feasibility of leveraging on suitable online platforms or apps with a listing of all the hawker centres or stalls (i.e. stall directory) and potential integration with other online services such as food delivery/ordering.

• Exploring feasibility of implementing Open Digital Platform for hawker centres.

• Work with cross-functional IT teams in the development and implementation of various digital solutions, employing Agile methodologies including sprint planning, daily stand-ups, and retrospectives.

• Collaborate with IT vendors and internal stakeholders to ensure alignment of technical solutions with business requirements while maintaining project velocity.

• Oversee the development of user stories, manage product backlog, and prioritise features based on business value and technical constraints.

• Participate in decisions making, ensuring scalability, security, and integration capabilities of implemented solutions.

• Identify and evaluate opportunities for AI adoption to enhance operational efficiency, including but not limited to predictive analytics for crowd management, automated monitoring systems, and AI-powered customer service solutions.

• Drive AI implementation initiatives and ensure responsible AI practices are followed in alignment with government guidelines

• Explore adoption and implementation of low-code and no-code platforms to accelerate digital solution development, enabling rapid prototyping and deployment of applications while maintaining governance and security standards.

• Leveraging low-code/no-code tools to create efficient workflows and automate business processes, reducing technical debt and empowering business users.

The job might be for you if you possess the following qualities:

• Demonstrates strategic thinking and analytical capabilities in technology implementation, with proven ability to translate complex requirements into actionable plans.

• Exhibits strong project management competencies, including successful delivery of end-to-end initiatives within established parameters.

• Maintains exemplary organisational skills with demonstrated ability to prioritise and manage concurrent responsibilities effectively.

• Applies Design Thinking principles methodically, ensuring thorough attention to detail throughout project lifecycle.

• Possesses excellent written and verbal communication skills, with proven ability to articulate complex concepts clearly and produce high-quality documentation.

• Demonstrates strong self-motivation and commitment to continuous improvement in both processes and outcomes.

• Shows proactive leadership in implementing strategic initiatives and driving results.

• Exhibits resourcefulness and autonomy in problem-solving and decision-making.

• Adapts readily to evolving business needs whilst maintaining consistent performance standards.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.