Estate Manager (Home Ownership Eligibility Planning)

You will play a key role in driving customer service delivery and operational excellence through: • Managing service delivery initiatives, which includes collaborating with cross-functional teams on service projects, analysing customer feedback to identify areas for service improvement, and preparing management reports on service standards; and • Driving business, process, and people excellence by formulating business continuity plans, overseeing procurement matters to ensure compliance with procurement standards and guidelines, reviewing system accesses, providing administrative support, and coordinating staff matters such as training and development plans. During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies.

You should possess excellent organisational, project management, and analytical skills, and be a team player with good interpersonal skills. You should also possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidates will be offered a 1+1 year contract. All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.