You will be part of the Marital Records Ops team (under Family Life Group-Services) that verifies requests from Singapore Citizens & Permanent Residents to change their marital status arising from overseas marital events, including marriages, divorces/annulments and spousal deaths; and update the records into the Ministry of Social and Family Development’s database.

Your day-to-day work includes, but is not limited to, the following: · Process applications for marital status updates and providing excellent customer service to members of public on their queries for the update of their marital records and advise them accordingly on the documents required for the update. · Verify supporting documents provided to determine the authenticity of overseas marriage, annulment, divorce & death documents · Liaise with other agencies to assist applicants with the updates for complex cases (e.g. MFA, SYC, ICA) · Attend to System-related issues faced by members of public in using OMJ and to support any system enhancement to the ‘Our Marriage Journey’ portal · Assist to prepare monthly statistics for MSR progress reports

· Proven experience in processing applications or similar role with at least 2 - 3 years of working experience · Strong understanding of customer excellence and service handling · Good command of spoken and written English as the position requires regular submissions to management and key stakeholders · Strong problem-solving skills, result-oriented, resourceful, adaptable and collaborative · Able to multi-task and work in a fast-paced environment · Candidates without prior work experience are welcome to apply You will be notified whether you have been shortlisted within 4 weeks from the closing date of this job posting.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!