This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.
Office of Organisation & Svc Excellence – Exec (Customer Svc) (2-year contract)
Republic Polytechnic
Fixed Terms
Closing on 29 Jul 2025
What the role is
What you will be working on
- Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
- Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
- Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction.
- Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
- Supporting continuous service improvements by leveraging digital tools and customer insights.
- Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
- Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.
What we are looking for
- Proven experience in customer service, preferably in a high-volume or multi-channel environment.
- Strong communication and interpersonal skills.
- Proficiency in administrative work and documentation.
- Ability to multitask and handle various responsibilities efficiently.
- Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery.
- Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus.
- A proactive mindset with a willingness to learn and adapt to evolving responsibilities.
- Excellent organizational and time management skills.
- Ability to work both independently and collaboratively with internal teams and external stakeholders
About Republic Polytechnic
The first educational institution in Singapore to leverage the Problem-based Learning approach for all its diploma programmes, Republic Polytechnic (RP) has seven schools offering courses in Applied Science, Engineering, Business, Hospitality, Infocomm, Sports and Health, and Technology for Arts, Media and Design. To support Singapore’s national effort to promote continuous, lifelong learning, our Academy for Continuing Education (ACE) offers a wide range of part-time programmes. We welcome you to grow with us! Discover a people- and family-oriented culture, where you are inspired to improve as you nurture lifelong learners. For more information from RP, please visit https://www.rp.edu.sg/careers or follow us on LinkedIn.