National Council of Social Service

Assistant Director, Digital Strategy

Fixed Terms

Closing on 22 Oct 2025

What the role is

Implement the sector digital strategy to expand SSAs’ capacity and improve service delivery through partnerships and resource management.

What you will be working on

1.    Understand the sector’s ambitions, strengths, needs, limitations and challenges
2.    Provide guidance and support for implementation projects. Give timely advice, facilitate overcoming obstacles and bridging gaps
3.    Lead conversations with vendors and partners at the project level
4.    Plan, organize and oversee the tactical approach in implementing the sector digital strategy
5.    Keep abreast of the sector wide plans that impact the digital strategy and transformation initiatives. Lead the team in pivoting as needed.
6.    Manage the communications and partnership matters for the team
7.    Monitor progress of the projects, collect and sense-make data for reporting and presentations
8.    Support team’s professional development though coaching, training and other learning opportunities
9.    Watch over the budget utilization for the projects

What we are looking for

Personal Competencies:

Serving with Heart, Commitment and Purpose
Working As One Public Service
Social Service Sector Knowledge
Data Management & Analysis
Contract Development & Management
Monitoring & Impact Evaluation
Stewarding Systems for Today and Tomorrow (Applicable to those in Supervisory and Leadership positions)
Caring for, Developing and Inspiring Staff (Applicable to those in Supervisory and Leadership positions)

Skills Required:

Knowledge of the Sector and digital transformation
Good interpersonal skills which enables effective negotiation and facilitation; and change management
Creative problem-solving abilities, critical/analytical thinking, systems thinking and design thinking
Bold and unafraid to experiment
Ability to engage at leadership level
Ability to handle staff welfare and professional growth; and bond the team
Ability to manage partnerships and carry out strategic workplans to meet outcomes

Experience & Special Certification(s):

Experience: At least 11-15 years’ work experience, preferably in a tech or innovation related role with team leadership experience.
Special Certification : Project Management; Agile methodology; AI-related

About your application process

This job is closing on 22 Oct 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Council of Social Service or the wider Public Service.

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Learn more about National Council of Social Service