Manager (Volunteer Management)

National Library Board

Fixed Terms

Closing on 22 Jul 2025

What the role is

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

The role aims to develop and manage relationships and collaborations with like-minded individuals, organisations, professional bodies, corporate, government agencies to support the transformation and development of NLB's Library and Archives Blueprint 2025 (LAB25).

What you will be working on

Formulate volunteer strategies to ensure high-value collaborations.
Oversee the development and establishment of policies, workflows and procedures to manage volunteers efficiently.
Build and maintain relationships with corporations, schools and individuals to create meaningful volunteering experiences that support LAB25 initiatives.
Research volunteering trends/landscape and evaluate NLB's volunteer management strategy to ensure it effectively supports LAB25 initiatives while meeting the diverse interests and profiles of our volunteers. Develop value propositions and pitches for group volunteers such as corporate and school volunteers.
Evaluate and enhance the volunteer management system and portal (both front and back end) to streamline operations, improve user experience, and better support LAB25 initiatives. Manage a system of recognition and benefits package for volunteers, in support of LAB25 initiatives and projects.
Lead volunteer recruitment activities for new revamped libraries or new initiatives.
Train internal stakeholders for engaging volunteers at their libraries for retention and long-term collaboration.
Lead/support other volunteers-related activities/events such as NLB’s Annual Volunteer Appreciation Event, Rewards tours, etc.
Manage and respond to volunteering-related enquiries.

What we are looking for

Preferably with 3-5 years of relevant experience in partnership and/or volunteer management.
Excellent communication skills (writing and speaking).
Excellent interpersonal, project management and organisation skills.
Able to work effectively in different work situations.
Able to manage multiple tasks under tight deadlines.
Able to work independently as well as in a team.
A self-starter with an analytical and creative mind.

The successful applicant will be appointed on contract till 30 Dec 2026.

Please be informed that only shortlisted candidates will be notified.

About National Library Board

To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.