The goal of Family Life Group (FLG) is to nurture a family-friendly society by strengthening family resilience through all stages of life, and to support families to overcome early risks and challenges to family relationships. The Operations Planning & Transformation (OPT) Division is responsible for corporate planning, transformation, data and digitalisation, capability development and engagement strategies for FLG.

Reporting to the team lead (Senior/Assistant Director), you will be part of the Operations Planning & Excellence (OPE) Branch that oversees the FLG’s workplan and transformation plans, in order to enhance customer experience, improve service delivery and programme effectiveness. You will be a key member responsible for planning, formulating and enhancing the overall suite of family services and programmes across the FLG Divisions, to deliver MSF’s strategic outcomes of encouraging marriage and parenthood, reducing marriage dissolution, and improving family resilience. The role involves the following: • Conducting systems-level review and planning to optimise FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders. • Identifying gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life. • Evaluating and addressing cross-cutting service gaps and enhance customer experience. • Spearheading FLG’s workplan and transformation priorities and plans. • Support organisational excellence through effective change management, performance management, capability and organisation development

• At least 2 years of experience in planning and/or policy and strategy development work. • Strong analytical and critical thinking, writing and communication skills. • Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes. • Good stakeholder engagement and management skills. • Ability to work independently and in teams. • Strong problem-solving skills. The office location is at Bishan. You will be notified whether you have been shortlisted within 4 weeks from the closing date of this job posting.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!