The Programme Experience Partner (PXP) is responsible for developing and implementing effective programme operations in CSC programmes. This role involves managing the end-to-end programme operations and processes, collaborating with various stakeholders to ensure successful programme implementation and supporting internal business functions.

• Partner programme teams to effectively implement learning programmes for participants o Perform programme administration and logistics functions including managing registrations and queries, catering and logistical arrangements, procurement and billing matters, administering and compiling programme evaluations o Work with internal and external partners to ensure smooth delivery of end-to-end processes in programme administration, logistics, and system support o Review and redesign processes to strengthen programme delivery and business operations • Collaborate with stakeholders to design and enhance key business operations for continuous improvement o Coordinate and manage rosters of key resource persons and speakers engaged across programmes o Manage and maintain department assets and records o Identify potential issues which may impact programme processes, and recommend appropriate solutions to support effective programme implementation o Develop guidelines to educate officers on programme-related processes • Perform other ad-hoc administrative duties required by the institute, such as data compilation for analytics purpose, data housekeeping, organisation of meetings and department activities, etc.

• Strong analytical, communication and problem-solving skills • Good project management skills and able to multi-task • Organised and meticulous • Able to work independently, as well as in a team, in a fast-paced environment • Proficient in Microsoft Office and adept at using learning tools/ applications • Interest and experience in programme operations and process improvement work would be advantageous

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister’s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.