
[LTA-TRO] ASST MANAGER, APPEALS OPS & SETTLEMENT
Land Transport Authority
Closing on 17 Aug 2025
What the role is
What you will be working on
You will be responsible for overseeing a team handling appeals and payment processing (payment and refund) and appeals for offences committed under the Road Traffic Act, Active Mobility Act and other LTA’s administrated legislation. Your core duties include overseeing daily operations and supervising processing across multiple platforms, including refund approvals and account reconciliation. You will develop Standard Operating Procedures and provide comprehensive training on new schemes to team members.
A key aspect of your role will be monitoring team performance through statistical analysis and reporting, identifying areas for improvement. You will work closely with internal divisions, government agencies and external stakeholders to resolve complex issues, including handling escalated calls from members of the public regarding payment and refund matters. Additionally, you will lead initiatives to enhance work processes and streamline workflows.
What we are looking for
Knowledge in any discipline
At least 3 years of relevant experience ideally in enforcement functions or customer service preferred
Good communication, writing, interpersonal and analytical skills
Proactive, able to work independently and as a team in a dynamic and fast-paced environment
Meticulous and resourceful
Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About Land Transport Authority