Manager (UX Design), Product Management/Digital Experience

National Library Board

Fixed TermsClosed

What the role is

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:
• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

Key pillar of Digital Experience Product Management team to craft usable, inclusive and data validated experiences for the National Library Board’s web and mobile products. You will pair closely with Product, Engineering and Content teams to translate research into elegant flows that serve everyone from young readers to senior patrons while advancing NLB’s goals. A core part of the job is to advocate for UX across NLB and help grow an internal community of practice.

What you will be working on

Shape end to end interaction design for NLB Mobile and other digital products: discovery, wireframes, prototypes, final visuals.
Plan and run user research and usability tests across diverse patron segments; turn insights into concrete design decisions.
Translate findings into personas, journey maps, information architecture and iterative prototypes; validate with stakeholders.
Partner with Product Managers to define problem statements, test hypotheses and achieve product market fit.
Evangelise UX within NLB: present findings to executives, contribute to standards and influence policy and tooling choices.
Coach and mentor new UX hires and junior designers; facilitate design thinking workshops to embed a user centric culture.
Build and maintain a component based design system consistent with NLB branding and accessibility standards.
Define and track UX metrics such as task success and funnel drop off; propose improvements post release.
Contribute to the development of a company wide UX strategy; articulate how design supports NLB’s current and future digital programmes.

What we are looking for

Minimum three years’ hands on interaction design for shipped mobile and web products, demonstrated in a strong portfolio.
Proven user research capability: interviews, surveys, usability tests, synthesis techniques.
Comfortable setting and analysing UX metrics via GA4, Mixpanel or equivalent.
Proficient in Figma (or similar) for wireframing and prototyping; basic front end understanding (HTML / CSS / Flutter widgets).
Experience mentoring designers or leading design thinking sessions; evidence of growing UX capability in previous roles.
Track record of advocating UX to non design stakeholders and influencing product or organisational decisions.
Familiarity with accessibility guidelines (WCAG 2.1) and designing for broad age ranges.
Exposure to agile delivery and cross functional squads.
Ability to craft and communicate an organisation wide UX strategy is an advantage.

Work location will be at the Marine Parade Public Library. As the library is currently closed for renovation, the current work location is at the National Library Building.

Successful applicant will be appointed on an initial two-year contract.

About National Library Board

To each reader, the library is a window to a vibrant imagination and exciting possibilities. For families, the library experience occupies a special in their hearts and of memories collected over generations. Libraries hold a special and familiar place in each of our hearts. NLB seeks to provide a trusted, accessible and globally-connected library and information service so as to promote a knowledgeable and engaged society. If you share our passion to create memorable library experiences for all our readers, we invite you to join the NLB family.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within National Library Board or the wider Public Service.