This role is offered as casual employment under a Contract for Service arrangement.

• Provide personalised service to manage members’ enquiries on CPF schemes and services over the phone or via email. • Attend necessary trainings/ briefings to update agents on upcoming changes.

• Proficiency in multiple languages or dialects would be advantageous. • Strong writing ability would be advantageous • Positions are based at CPFB Tampines building (Call Centre Agents) and CPFB Novena Office Tower (Correspondence Unit Agents) • Monthly schedule requiring several days of engagement, with a minimum one-year commitment. Training will be provided and would be conducted at CPFB Novena Office Tower for 10 days

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.