We are looking for a Product Operations Specialist to manage end-to-end delivery of ICT and digital projects, including software rollouts, infrastructure, and data and system integration across agencies. The role involves coordinating cross-functional teams, aligning execution with product goals, and ensuring compliance with procurement and cybersecurity policies.

Ideal candidates have experience in ICT/OT project management, strong stakeholder skills, and familiarity with public sector procurement. You will play a key role in tracking progress, managing vendors, and delivering outcomes on time and within scope.

Key Responsibilities: 

• Plan, execute, and track projects involving software platforms, infrastructure rollouts, or cross-agency data integrations. 

• Define project scope, work breakdown structures, budgets, and timelines in coordination with business and technical leads. 

• Manage cross-functional teams, including vendors, internal engineers, and policy stakeholders. 

• Identify and mitigate risks, resolve issues, and ensure compliance with procurement and cybersecurity policies. 

• Track progress using appropriate tools and methodologies (e.g., Agile, PMP). 

• Prepare reports and briefings for senior leadership, audit, and governance committees. 

• Ensure alignment between project outputs and broader strategic or product goals. 

• Plan and execute end-to-end procurement for projects, including hardware, software, cloud services, and professional services. 

• Develop procurement strategies that align with project timelines, product roadmaps, and government procurement frameworks. 

• Draft and evaluate tender documents, technical specifications, evaluation criteria, and contractual terms in collaboration with technical leads. 

• Manage Requests for Quotation (RFQ), Invitation to Tender (ITT), and other sourcing activities in line with public sector procurement rules. 

• Negotiate contract terms, pricing, and service-level agreements (SLAs) with vendors and system integrators. 

• Monitor vendor performance and manage contract variations, extensions, and dispute resolution as needed. 

• Track procurement budgets, delivery milestones, and compliance with cybersecurity, PDPA, and data residency policies. 

• Bachelor’s degree in Information Technology, Engineering, or a related discipline.