MANAGER / DEPUTY / ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE (1 YEAR)
[LTA-QSC2] MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS & SERVICE CULTURE (1 YR)
Land Transport Authority
Fixed Terms
Closing on 28 Aug 2025
What the role is
What you will be working on
You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public.
The workscope will include:
- Conducting surveys and customer mystery audits on our service touchpoints.
- These includes analysing and reporting the audit and customer satisfaction results to management
- Engagement with internal stakeholders to communicate the results and improve
- Officers will also liaise with internal stakeholders to facilitate training and Roll out positive service recognition initiatives such as Service awards, events.
What we are looking for
- Degree in any discipline
- Experience in service delivery, customer insights, customer experience preferred
- Ability to present, write and communication well with different stakeholders
- Seniority will commensurate with experience
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.
Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.