As a support staff, your role is to support policies and schemes in specific functional areas.
Executive (Support) - Customer Relations (Customer Service) [ITE College East]
Institute of Technical Education
Fixed Terms
Closing on 25 Aug 2025
What the role is
What you will be working on
- Provide prompt and professional responses to customer inquiries at the CVC counter, via email, and through the call centre, ensuring their needs are met with effective solutions.
- Perform essential administrative tasks such as payment processing (NETS, credit card, etc.), managing customer records, and maintaining accurate documentation to support day-to-day operations.
- Use efficiently, a range of systems including the Customer Relationship Management (CRM) platform, student records system (iStudent), and the Unified Point of Sale (UPOS) terminal for transactions and customer data management.
- Foster a positive, empathetic, and professional attitude toward all customers, ensuring their needs are addressed with care and attention. Resolve issues promptly and ensure a high-quality service experience.
- Provide support with administrative functions and departmental projects/events, contributing to the successful operation of the Customer Relations Department and College Services Division.
What we are looking for
- Relevant two years of experience in customer service or a related field. Previous experience in a customer-facing role is highly advantageous.
- Competency in Microsoft Office (particularly Word and Excel), and familiarity with web browsers (e.g., Internet Explorer, Chrome). Experience with CRM platforms and payment systems is also an advantage.
- Savvy in navigating computerised systems and new technologies.
- Proficiency in English and the ability to converse in a second language (e.g., Mandarin, Tamil, Malay) to support a diverse customer base.
- Strong verbal and written communication skills, with an approachable demeanour to effectively handle customer inquiries.
- A team player with a cheerful disposition, keen attention to detail and a commitment to providing top-notch customer service.
About Institute of Technical Education
The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.
About your application process
This job is closing on 25 Aug 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and apply for other roles within Institute of Technical Education or the wider Public Service.